Refund & Returns Policy

You may request cancellation while an order is pending, confirmed, or processing. Sign in to your account and open the relevant order, or contact us immediately with your order number. Once an order has shipped, use the return process after delivery.

A cancellation request is subject to review. If payment has already been captured and cancellation is approved, the refund will be sent to the original payment method.

For most products bought online in the EU, you may tell us that you are withdrawing from the purchase within 14 days after delivery, without giving a reason. After notifying us, return the goods promptly and no later than 14 days from your notice.

You may inspect goods as you would in a shop. You can be responsible for reduced value caused by handling beyond what is needed to establish the product's nature, characteristics, and functioning.

Our store also accepts eligible return requests made within 30 calendar days after delivery. Between day 15 and day 30, products must be unused, unopened, undamaged, and in their original packaging with proof of purchase. Approval is required before sending anything back.

Unless the item is faulty, damaged, or incorrect, returns may be refused for:

• Sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.
• Products that deteriorate or expire rapidly.
• Personalised or made-to-order products.
• Items damaged through misuse, improper storage, or handling beyond reasonable inspection.

Nothing in this section limits remedies that cannot legally be excluded.

Inspect your delivery and contact us promptly if an item is damaged, defective, missing, or different from what you ordered. Include your order number, a description, and clear photographs where useful.

For confirmed issues, GreenCloud will arrange an appropriate remedy such as replacement, repair, price reduction, or refund. GreenCloud covers reasonable return costs for faulty or incorrectly supplied goods. EU consumers also benefit from the applicable legal guarantee for goods.

1. Open the Returns area in your GreenCloud account and select the delivered order item, quantity, and reason.
2. If you cannot use the account portal, email greencloud.mt@icloud.com with your order number and return reason.
3. Wait for approval and return instructions before posting the parcel.
4. Pack approved items securely and retain proof of postage until the return is completed.

For a change-of-mind withdrawal, you normally pay the direct return delivery cost. GreenCloud pays reasonable return costs when goods are faulty, damaged on arrival, or supplied incorrectly. We are not responsible for unapproved returns or parcels lost because the provided instructions were not followed.

We inspect returned goods and notify you of the outcome. Approved refunds go to the original payment method. For a valid statutory withdrawal, the refund includes the price paid and the cost of standard outbound delivery; extra cost for a premium delivery method is excluded. We may withhold reimbursement until the goods arrive or you provide evidence of return.

We issue required withdrawal refunds within 14 days after receiving your withdrawal notice, subject to the permitted withholding described above. Banks and payment providers may need additional time to display the credit. Approved voluntary returns from day 15 to day 30 do not include original delivery charges unless required by law.

The quickest way to obtain a different product is to complete the approved return and place a new order. Where practical, customer support may instead arrange a direct replacement.

For help, email greencloud.mt@icloud.com or call +356 9955 7961. You can review the official EU guidance on returns and withdrawal.